Account Management

• Becoming a Reseller (Agency Program)

  This post walks through what our Agency Program is, it's benefits and how to apply. A quick introduction Our Agency Program is a way to partner with digital marketing agencies and individuals who wants to offer our services to their end clients. This is a great way for you to offer services wit...

• I can't login. It says no account found

  In this post, we'll go through what may be causing the error you're seeing, and steps to fix this for you. Why this is happening If you are seeing an error when trying to login that says no account has been found and you've already placed an order from us. This is likely because your order was ...

• Refund Or Subscription Cancellation

  In this post, we'll go through how you can request a cancellation or refund. Requesting a refund Please refer to our refund policy here: https://winterplaystudios.com/policies/refund-policy To request for a refund, provide us with your name or email used to place your order, or your Order ID. ...

• Why haven't I received an order update? It's past the delivery duration

  Please refer to this post for the general delivery duration for your traffic plan. If you've waited beyond this time frame and still haven't received an update, please check your spam folder as the most common cause is due to our email being caught in customer's spam folders. If there are no em...