Troubleshoot
-
This post goes over why your tracking link might not be opening, or why you may be seeing an error. The two most common issues are: 1. Expired SSL certificate 2. 404 not found errors Solutions 1. Wait 24 hours The most likely cause is that it sometimes takes 24 hours for a tracking link to b...
-
This post explains why you might not be seeing traffic on your website, and steps to troubleshoot the issue. 1) Determine if your website is supported. Supported Sites: We support most websites including custom websites, Shopify websites, WordPress websites, Squarespace websites, Etsy stores, ...
-
Why am I seeing visitors from non-target countries?
You may notice that you are receiving traffic or visitors not from your target country. In this post, we'll give you a bit more information on why this might be happening. Non-target visitor accounting for less than 20% of traffic If you are seeing a minority of non-target traffic, then your ca... -
Why are some sites not supported?
In this post, we'll review some of the main reasons why Winterplay Studio's traffic plans doesn't support all websites or platforms. 1. Against ToS Some platforms, like Amazon disallow 3rd party advertising and prefers merchants use Amazon Ads to promote their products. For this reason, platfor...