This post goes over why your tracking link might not be opening, or why you may be seeing an error.
The two most common issues are:
1. Expired SSL certificate
2. 404 not found errors
Solutions
1. Wait 24 hours
The most likely cause is that it sometimes takes 24 hours for a tracking link to be fully setup. Try opening the tracking link again in a day to see if the issue has been resolved.
2. Clear browser cache or cookie
You may be experiencing issues even after waiting for a day. In this case, try again with the private or incognito mode of your browser,cuse a different browser, or use your phone. If the tracking link works, try clearing your cache or cookie of your original browser to fix the issue.
Other issues
If you've waited a day and have tried step two of this guide and are still not able to open the tracking link, please contact our support team.